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Operational or Strategic? Most agendas, as described in a recent post (see The Board Agenda, August 18, 2017) are filled with operational matters. Finding out “what the staff are up to” is surely interesting to board members, and it is tempting to excuse it as part of the organizational accountability/evaluation/monitoring function for which a board is responsible, but it is too often just a matter of “wandering around” in the data. The problem with this situation is that there is Read More …